Regional Customer Support Engineer

What we offer

Basic salary: 1500 - 1600 € gross / monthly
Training in satellite communication, company products, and services
Meal allowance of 7 EUR /day worked
Mobile phone also for private use
Laptop also for private use
All-year healthcare package - Business care program with private medical clinic ProCare
100% salary compensation during illness up to 2 months (doctor certified)
Home office option after the initial training period
5 days of additional holiday
Father's leave of 2 weeks after childbirth
Language training allowance
Psychological counselling
Free drinks and fruit at the workplace
Sporting facilities via Multi-sport card
Employee social events

Our client is an international telecommunications company.

Your Tasks

First point of contact for company organization and customers over the phone, via email or via remote management & control channels.
Analysis of requests and complaints, performance of the first level diagnostics and applying solutions, which must be a standard ones.
Registering all information regarding the requests of the client in the ticketing system and forwarding those to specialized second line service when standard procedures can not be applied.
Keeping the customer informed about all evolution of his request status on a daily basis.
Processing activations, de activations, suspensions, un suspensions requests from customers on the whole range of company´s products and services.
Provisioning and billing.
Close cooperation with the other functions in the Network Operations Centre and other Support teams.
Documentation of all work related to e.g. incident management and request fulfilment in the ticketing system.

Your Qualifications

Basic knowledge of Telecommunication Networks and IT terminology
Secondary school graduates should have relevant experience in IT or Telco helpdesk
Good English speaking and writing skills
Good communications skills and ability to cooperate with different teams
Good at analyzing complex issues to find creative, logical, and effective solutions
Well-organized, detail-oriented, and accurate
Able to handle stress and able to work under time pressure
Customer-oriented
Able to set priorities
Complying with agreements

Initial contract will be fixed-term for a 1 year. After mutual agreement the contract can be changed to permanent.

The work is performed from Monday to Sunday during day shifts (9:00 - 17:00), with 1 or 2 weekends in a month max, then two days for rest can be taken off in the following week. Work during Saturdays and nights is compensated by 50% in addition to the hourly pay, and 100% on Sundays and bank holidays.

Shifts are planned for next month in advance to provide flexibility to personal needs.